We ship throughout Australia. For orders to New Zealand and the United States, please contact us for a quote. All orders are sent from our warehouse in Sydney, NSW.
Orders are generally shipped the same or next business day.
Standard delivery times:
Please note that delivery times may vary, especially in rural or remote areas. The above times are a guide only.
During promotions and peak times (spring/summer), dispatch may take longer than 2 days. If there are any extended delays on an order for any reason, we will contact you via email or phone.
We use a range of carriers and determine the most appropriate service to suit your order.
Every order we send has tracking, so you can track the progress of your delivery. If you have a specific courier requirement, simply enter it in the special instructions section of the website checkout.
If you are not likely to be home at the time of delivery, you have two options:
Our online shopping cart will automatically calculate your freight cost based on your order size and location.
Importantly, the shopping cart will show you the freight cost BEFORE you commit to the purchase. Our volume ensures we receive excellent shipping rates from most carriers, and we don't charge any additional handling or processing fees.
We offer a full 100% refund for all stock items that have not been used or altered. This applies to items that HAVE NOT been cut to your specification, such as unopened rolls of Rope. If you accidentally over-order on accessories that you don't end up using, you can return them for a full refund. Return shipping is at the buyer's expense.
